Returns & Refunds
Short version: if we got it wrong, we fix it at our cost. If you ordered the wrong size, we can't take it back — but read on, because there is still something we can do.
Why change-of-mind returns aren't possible
Every item is printed when you order it. There is no stock sitting on a shelf, so a returned shirt cannot go back into inventory — it can only be thrown away. That is why made-to-order shops, including this one, don't accept change-of-mind returns.
Please check the size before you order. Sizes are standard US unisex fits.
What we replace or refund, free
- A printing fault — the design is crooked, faded, cracked, the wrong colour, or misplaced.
- A fault in the garment — holes, bad seams, marks.
- The wrong item, size or colour arrived.
- Damaged in transit.
- Never turned up. If tracking stalls or it is lost, we send another.
You keep the original — there is nothing useful we can do with a misprinted shirt, so please don't pay to post it back.
How to claim
Email support@cigflip.com within 30 days of delivery with:
- your order number (it starts with
CF-and is on your confirmation email) - a photo of the problem, and of the printed area if it is a print fault
That is genuinely all. We don't need a reason, a form, or a phone call. We normally reply within a couple of days and will tell you straight away whether we are replacing it or refunding it.
Ordered the wrong size?
We can't refund it, but get in touch anyway — we would rather you ended up with something that fits than not come back. Email us and we will sort out a replacement at our cost price.
Refunds
Refunds go back to the card you paid with, including any tip and any tax charged. Discounts are refunded as actually paid — a code used on a refunded order is not reinstated. Your bank usually takes a few business days to show it.
Cancelling an order
Email us as soon as you can. If it has not gone into production we will cancel and refund in full. Once printing has started we can't stop it, but the section above still applies if anything is wrong with what arrives.